The PBXcellent system is entirely hosted in the cloud, meaning there aren't any hardware or network maintenance fees or need to keep a dedicated technical telephony stuff. Increase your profit and lower your overhead.
At Telebroad, our system works with you and your employees wherever you are. Enjoy the flexibility to add or remove employees and extensions for any reason, anywhere, on any device. Its PBXcellent.Įliminate redundant multiple lines and put your entire remote workforce on the same phone system as your office staff. No other system provides unlimited flexibility and superior 24/7 support - all without high phone bill, bulky hardware or constant maintenance. Get advanced communication technology that's custom built for your business, scalable and impressively user friendly. Learn why PBXcellent sets industry benchmarks Reassign agents, remove unproductive ones, or adjust the auto-attendant settings to address these conditions. Alerts can also be emailed to you to keep you on top of your call center’s optimal operation, no matter where you are. When things get really busy, customized live alerts will inform you about problematic queue conditions - long holding times or excessive amount of missed calls. Queues and agents are assigned rankings that facilitate a more sophisticated distribution based on administrator designed priorities. They are constructed with rules for efficient handling of calls placement and overflow. Queues allow a call center to deal with large call volumes by engaging call-ers and improving their holding experience. Telebroad's cutting edge cloud PBX solution, sophisticated Automatic Call Distribution (ACD), and intelligent queues combine to create a call center environment that can be efficiently managed to maximize productivity. Physical phone attributes, including speed dial and BLF designations, can also be altered. Various voicemail greetings can be recorded for different agent availability scenarios. Settings are provided for forwarding rules, availability status, caller ID and call screening. The Teleconsole's setting can be adjusted by agents without involving any administrator. Internal or external chats can be performed without any additional software. Detailed logs provide call history overviews, caller’s information, and precise time stamps. Contacts can be added automatically from inbound traffic. Through Teleconsole's elegant interface, agents can make, receive, and access calls, messages, voicemails, and faxes. An Elegant interface with multitude of functions
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It supports full agent mobility through either web access or a pre-configured Android/iOS app. It offers tools for managing all the daily communication and can be used as a softphone or with a physical phone. The Teleconsole is a do-it-all hub, empowering agents with full control over their call center activity. Real time and historical dashboard & reports.Įnterprise control panel for call centers.Ī communication hub for call center agents
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